Return Policy and Procedure

Defective Items

If you have received a defective item, we will accept the defective item and exchange with another one as long as it is within 30 days of the original invoice. You will need to contact the Manufacturer to determine if the product is truly defective. Depending on the circumstance, we will either exchange the item, refund, or replace.

Non-Defective Returns

We will accept non-defective returns within 30 days of original invoice as long as the product is unused and in the condition it was originally shipped in. All returns that are due to the customer’s error not Saab Savior's error, will be subject to a 30% fee. This fee is a restocking fee. Customer is responsible for return shipping

Warranty Items

If your item has a warranty through a manufacturer, please contact the manufacturer and have them help you determine if the problem falls under their warranty. Once you have determined that the item falls under their warranty policy, please take the contact’s name and position, for you will need it for the warranty claim through us. We will handle all warranty claims that the manufacturer has determined to be valid.

Shipping Issues:

We try and ship same day as orders are placed and we ship by the address given to us in the order, whether it be the eBay listed address, paypal address, or the address specified from our website.  If for some reason, you need to change the address, we will make every attempt to change it before it ships. However, if we have already shipped or are unable to change the address before it leaves, we are not responsible for any costs to return that item back to us. It is the customer’s responsibility to ensure we get the correct address.

Follow these steps for a successful return:

Step 1:Product condition

All items that are to be returned must be in the same condition as it was sent.  The item must be returned in the same condition as it was sent and all other material inside must also be included.  The item must also be sent with the original packaging material unless otherwise advised by a representative of Saab Savior.  All items will be inspected upon arrival and checked for the integrity of the product and its contents. The following criteria will be followed in rejecting returns and refusing credit:  Products what are improperly packaged.  Products affixed with counterfeit labels or affixed with labels exhibiting tampering.  Damage due to scratches, dents, dings, and other things that fall under the damage description